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Showing posts with label "Repair Hell": Tesla Owner Waits Nine Months On Body Shop. Show all posts
Showing posts with label "Repair Hell": Tesla Owner Waits Nine Months On Body Shop. Show all posts
Elon Musk is running out of corners to cut.
A Tesla owner in Finland recently had the paint of his Model 3 inspected, revealing "extremely poor readings" for both thickness and hardness, according to a new article by Ed Niedermayer at The Drive.
As Tesla continues to negotiate the settlement of about 19 air quality violations from its Fremont, California paint shop, concerns continue to grow about the easily worn paint that the company is using for its Model 3.
It’s unclear whether or not there’s a connection between the company's air quality violations and the quality of the paint that it's using, but issues with paint are one of the several reasons that Consumer Reports dropped its Model 3 recommendation this year.
The inspection was requested by lawyers representing Joni Savolainen, a Model 3 owner who was in disbelief at the damage to his car's paint after driving just 1,367 miles. The inspection was conducted by Finland's Central Chamber of Commerce and was requested after "repeated attempts" to get Tesla to fix the issue.
Savolainen and a Canadian Tesla owner named Roger-Pierre Gravel are considering legal action against the company over the weak paint on their vehicles, which is an issue that has been widely documented on Tesla forums, with reports of prematurely chipped paint.
The inspection report, written in Finnish, was previously available through a link in the Drive article. Now, the link is coming up dead.
The inspection report noted stone chips on "the rear of the fender arches, the skirtings, the lower parts of the doors and the front... and the rear of the rear wheel arches," as well as incomplete paint in interior areas around "the front and rear hinges, from the underside of the doors, the A and B pillars" and elsewhere. The report also calls the fitting of doors and hatches "inadequate," noting that poor fit contributed to paint wearing away from the door openings. The inspector also noted that the way the Model 3's wheels protrude from the wheel arch, as well as the lack of mudflaps, contributed to the rock chip damage to Savolainen's car.
The inspection used a standard hardness test known as the Wolff-Wilborn pencil scratch test and the inspection rated the Model 3's paint hardness "F", which is several levels softer than the 2H-3H level that is standard for many automobiles.
Savolainen's Model 3 was also found to have much thinner paint than the standard 110-115 microns. His vehicle averaged 106 microns.
In areas where the paint had already chipped, thickness was "well below the lower tolerance range given by the manufacturer" according to the inspection report.
The paint on the bottom of the left and right rear doors measured just 72 microns, while the bottom of the left and right front doors measured just 71 and 74 microns, respectively.
The inspector is quoted as saying:
"In my opinion, there were discrepancies in the thickness of the paint on the subject of the inspection because, in my experience, automotive paint of the tested price range has a thickness of 110-150 µm and there are no completely unpainted areas in visible parts of the vehicle, doorways, or other areas. In addition, during my career in the automotive industry, I have not encountered a situation where the amount of rock blast on the sides of a car with this amount of driving and the conditions described. Joni Savolainen said that the car was driven only on permanent pavements. However, this cannot be verified by technical methods...
the total thickness of the paint on the subject's flanks are extremely thin and the paint film is soft, which is why stone blemishes are more easily formed in these areas than in areas with a thicker paint layer. The thickness of the paint film is determined by the new car in the production process."
Savolainen says that he’s going to continue to try and get Tesla to "make the situation right."
Good luck with that.
You are not going to care how thick the paint is when your car burst into flames and the doors won't open.
Unreasonably
long wait times for parts and a lack of reputable Tesla-approved repair
centers has been a glaring problem for many Tesla owners.
Across the internet, Tesla forums are filled with angry owners
who regret even buying the electric car because a basic repair could
take months. Some owners have reported 4 to 5 weeks, while others said
six to nine months for repairs.
Tesla has gone from "production hell" to "delivery logistics hell," and now it seems there is a new one: "repair hell."
Electrek, one of the more popular electric vehicle websites and
constant cheerleader of the automaker, recently tried to calm owners,
who feared the slightest repair could take weeks if not months to fix.
The publication said Tesla has plans to launch its own in-house ‘Body
Repair Centers’ to reduce repair time with the first nine locations
scattered around the country.
Tesla owners had been complaining about repair times for years,
but it came back to the forefront last year when Tesla blamed repair
times on third-party body shops and the body shops blamed Tesla for an
unreasonably long amount of time to receive a part.
The most recent horror repair story is from Vancouver, where Rex Gao has been patiently waiting since February when he had a minor accident.
The Model S, which he purchased in early 2017, needed work on its
suspension after a fender bender. He waited four months for parts to
arrive from Tesla to his local body shop. A picture of Rex Gao's Tesla right after the accident “I
was so excited that I got the part. I ran into the body shop, but they
said ‘Not yet. You cannot get your car repaired. There’s a car before
yours.'”
Gao said the body shop only had one special lift for Teslas, and
could not go to another body shop because no one else was
Tesla certified.
Gao received a call from the body shop earlier this month to say work has begun.
“I said ‘That’s good news. When can we finish it?’ They said ‘We don’t know. We may need other body parts.'”
To make matters worse, Gao is paying $1,300 in lease payments every
month. He said Tesla would not offer him a courtesy car but did
compensate him for three and a half months of payments.
“If I knew that we would have to wait that long for repairs, I would
never have bought a Tesla. You never know when you’re going to need
repairs. When your repairs start, your nightmare starts. It’s
exhausting, it’s frustrating, and I can’t sleep at night.”
ICBC insurance acknowledged there is a massive backlog for repairs on
Teslas in the region. “For this reason, we stay in regular
communication with these shops about their ability to take further
vehicles for repairs and we have been storing vehicles on our property
to help when the shops reach capacity,” ICBC said in a statement to
CityNews.
It also said the backlog is not specific to Vancouver and that the
biggest challenge is the availability of parts – sometimes it takes
months to get the most basic parts.
“We completely understand our customers’ frustration when they
experience delays in getting their Tesla vehicle repaired,” the
statement read.
“We’ve been exploring ways that we can help reduce wait times but the
core issue is the availability of parts. When we receive a claim for a
Tesla vehicle, we expedite the process when possible so these vehicles
are estimated more quickly to determine whether they’re repairable.” If owning a Tesla means repairs could take months. Is it worth even owning the car?
