Someone writes
Though I did sign a confidentiality agreement, and now I know why… That can go to hell.
I have just started my own company and I was looking a contracting logistical services to Amazon. We had to go through an induction to what amazon expects.
There were a couple of buzz phrases "customer obsession" and "hidden package" (The term hidden package, with my military background sent a few alarm bells ringing inside).
Firstly, access codes to a business park, or an apartment block, or a sealed off (extremely rich) residential area have to be logged so "other drivers can use them to make deliveries easier". The security of these areas has been compromised.
Secondly, age verified deliveries. Amazon cannot deliver a parcel to somebody under 18 on an age verified delivery - alcohol for example, seems fair enough. Here is the kicker, an old granny in her 70's, old, wrinkly, white hair and a zimmer frame, WOULD HAVE TO SHOW proof of age/ID before she could take delivery of her medicinal brandy. If not, she doesn't get her order. Despite clearly being in her 70s… The driver has to log those details (if he doesn't his job is on the line).
Thirdly, photos of hidden packages have to be taken (the safe place) where they are. Proof of delivery? Has to be "completed" on the app at the point of delivery, Amazon then gets information on the exact (within 0.5m) location of a front door to a property, where the property, the shape of property, etc…
In short - Amazon is a massive intel gathering operation, gathering intel on who people are, where they live, gaining access, layouts of buildings. The poor clueless delivery drivers, who just think they are delivering parcels don't realise what they are actually doing.
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